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Privacy Policy
Last Updated: 15 June 2025
1. Introduction
Melbourne Violin Academy and its affiliated entities ("we", "us", or "our") are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and store your personal information, and how you may access or correct that information or make a complaint.
By using our services or providing your personal information, you agree to the terms of this Privacy Policy.
2. What is Personal Information?
"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable—whether the information is true or not, and whether recorded in material form or not.
3. Types of Personal Information We Collect
We may collect the following types of personal information:
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Full name
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Date of birth or age
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Email address
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Telephone number
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Mailing or residential address
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Social media profile links or handles
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Payment information (e.g. credit card details)
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Information about your personal goals, background or circumstances
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Information about your child (if applicable)
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Technical data such as your device ID, IP address, browser type, cookies, geo-location, and web log data
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Responses to surveys, questionnaires, and promotions
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Any other information you provide via our website or social platforms
We do not collect sensitive information unless required by law or with your consent.
4. How We Collect Personal Information
We may collect personal information:
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Directly from you when you contact us, submit an enquiry, sign up for a service, or make a purchase
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Through online interactions such as website forms, email, phone, SMS, or social platforms
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Automatically through your use of our website (e.g., via cookies or Google Analytics)
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From third parties, where you have consented or where permitted by law
You can manage cookies through your browser settings. Disabling them may affect your experience on our website.
5. Why We Collect and Use Your Personal Information
We collect, use, and disclose personal information for the following purposes:
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To provide services, lessons, or consultations to you
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To respond to your enquiries or service requests
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To manage customer relationships and keep records
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To process payments and issue receipts
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To send you updates, notifications, or administrative messages
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To send marketing and promotional materials (you can opt out anytime)
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To analyse website performance and improve our offerings
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To meet legal, regulatory, or insurance obligations
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For any other purpose you consent to or that is required by law
6. Disclosure of Personal Information
We may disclose your information to:
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Employees, contractors, or service providers who help deliver our services
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IT service providers (e.g., email, hosting, analytics)
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Payment processors or financial institutions
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Government authorities or regulators, if required by law
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Third parties where you consent or where required to provide our services
We do not sell your personal information to third parties.
7. Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure servers, encrypted payment gateways, password protection, and access control.
While we take precautions, no system is 100% secure, and we cannot guarantee absolute security of your data.
8. Third-Party Links
Our website may contain links to other third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before providing any personal information.
9. Access and Correction
You may request access to the personal information we hold about you, or ask us to correct inaccurate information.
To make a request, contact us using the details below. We may ask you to verify your identity. We will respond within a reasonable timeframe (usually within 30 days).
10. Complaints
If you believe your privacy has been breached, please contact us. We take privacy complaints seriously and will investigate and respond promptly in accordance with our obligations under the Privacy Act.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
11. Contact Us
If you have questions about this Privacy Policy or our handling of your information, please contact:
Melbourne Violin Academy
Email: margarita@melbourneviolinacademy.com.au
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to legal requirements or our practices. The most recent version will always be available on our website.